At Velour Lips .Co, we are committed to providing high-quality beauty products. Due to the nature of cosmetics and for hygiene and safety reasons, all sales are final.
No Refunds. No Exchanges.
We do not accept returns, exchanges, or offer refunds on any makeup or cosmetic products once an order has been placed.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
To process your claim, please email us with:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item and its packaging
Once your claim is reviewed and approved, we will provide a replacement for the damaged or incorrect item at no additional cost. Refunds are not issued for damaged items; replacements are provided when eligible.
Please note:
- Claims submitted after 48 hours of delivery may not be eligible.
- Items damaged due to misuse, improper handling, or normal wear are not covered.
Thank you for choosing Velour Lips .Co. We appreciate your understanding and support of our business.