Shipping policy


Effective Date: July 2, 2026

Thank you for shopping with Velour Lips .Co. We are committed to processing and shipping your order as quickly as possible.

Order Processing

  • Orders are processed within 2–5 business days (Monday–Friday, excluding holidays).
  • Orders placed on weekends or holidays will begin processing on the next business day.
  • During product launches, promotions, holidays, or periods of high order volume, processing times may be extended.

Shipping

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Estimated shipping times:

  • Standard U.S. Shipping: 3–7 business days
  • Delivery times are estimates and are not guaranteed.

Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

Velour Lips .Co is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately. We cannot guarantee address changes after an order has been placed.

Lost, Delayed, or Stolen Packages

Once your package has been handed over to the shipping carrier, Velour Lips .Co is not responsible for shipping delays, lost packages, or stolen packages.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the shipping packaging

Approved claims will receive a replacement item, subject to product availability.

Incorrect Orders

If you receive the wrong item, please notify us within 48 hours of delivery. We will review your claim and, if approved, send the correct product at no additional cost.

International Shipping

International shipping may be available to select countries. Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team through the contact information listed on our website.