shipping

Last Updated: July 3, 2026

Thank you for shopping with Velour Lips.Co. We are committed to processing and delivering your order as quickly as possible.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, sales, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times after your order has been processed:

United States: 3–7 business days
International: 7–21 business days (where available)

Shipping times are estimates and are not guaranteed.

Shipping Rates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

Velour Lips.Co is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately. We cannot guarantee changes once an order has been processed.

Lost, Stolen, or Delayed Packages

Once your package has been transferred to the shipping carrier, Velour Lips.Co is not responsible for lost, stolen, delayed, or damaged packages caused by the carrier.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery with:

Your order number
Photos of the damaged product(s)
Photos of the shipping packaging

We will review your claim and determine an appropriate resolution.

Returned Packages

If an order is returned due to an incorrect address, refusal of delivery, or failure to claim the package, additional shipping charges may apply before the order is reshipped.